Policies, Terms and Conditions

Booking

All bookings must be made in advance and are subject to availability. Places are given to all registered children on a first come, first served basis. Bookings can be made up to the start of the session. Bookings made less than 1.5 hours prior to the start of the session must be accompanied by a message to the club phone to make us aware of the late booking. Late bookings that are not accompanied by a message received to the club phone or made after the session has begun are accepted at the discretion of Camp Glide. Bookings are non transferable, including to other customers or to different sessions. Bookings may be transferred to siblings (proof may be required). Payment must be taken at the time of booking. Please see our FAQs page for more information on childcare vouchers.

Booking policy for non attendance:

No credit or refund will be given if a child is unable to attend unless the correct notice period is given. This includes if they are unwell, required to self-isolate for any reason and, therefore, are unable to attend our settings or for any other reason.​

Please consider our 14 day and 24 hour cancellation policies carefully when making your booking and make the right choice for you.

Refunds and cancellations/amendments:

Account holders can cancel bookings 14 days prior to the session on our online booking platform. If you wish to make a cancelation with less than 14 days notice please let us know via email to info@campglide.co.uk. Due to staff and resources already being in place, refunds or credits for any booking cancellations or amendments will only be given if a minimum of 14 days notice is given in writing via email to info@campglide.co.uk. Amendments to bookings or credits can only be used towards sessions where space is available and in line with our other policies. If a child is due to attend one of our settings and is no longer going to attend, parents/carers must inform the particular setting in advance to the club phone.​

For customers that have purchased the option for late cancellation at the time of booking, the same policy will apply with a minimum of 24 hours notice given in writing via email to info@campglide.co.uk. If you exercise your cancellation, you cannot book at a lower price for the sessions cancelled for the following 14 days.

Overdue payments

Any child who's account is in arrears may be denied a place until all debts are settled. Camp Glide will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor. Statuatory interest will be added to late payments.

Late collection

Camp Glide strongly encourages having a support network in case parents/carers are unable to collect their children on time. If you are unable to collect on time for any reason, parents/carers must inform the particular setting via a phone call. The following late collection fees will apply:

• £5 for the first 5 mins
• £20 for the first 15 mins 
• £20 for every lot of 15 mins thereafter. Charge begins at each 15 min period.

Persistent offenders may be denied a place at our settings. A 50% reduction in late collection fees, for collections less than 15 mins late, will apply in instances when the Camp Glide management has been informed by phone before 6pm on the day.

Administration fees

A £2 administration fee will be charged per child, per session, in instances when the child has not been booked in advance of the start of the advertised session through our online store. We are only able to accept children that have not been booked in after the start of a session with the agreement of the management of the respective setting. 

Child and Guardian information

We require certain information about your child and parents/carers in order for your child to attend. You can provide this information upon registering on our system. Camp Glide is dedicated to keeping this information safe. If you no longer wish for Camp Glide to hold your information you can request that we delete some information. Camp Glide will share relevant information between our settings and the school connected to your booking. This may include information produced for registers, relating to safeguarding and the wellbeing of your child. Camp Glide may be required to share information with outside agencies, such as local safeguarding boards, Ofsted, healthcare workers, police etc. We may also use basic child or guardian information to reconcile payments with a payment provider (e.g. Voucher company, educational establishment etc), HMRC or another government agency (e.g. Tax Free Childcare). More information on this is available in our data policy.

Photography at Camp Glide

Children attending any Camp Glide setting may be photographed by our trained staff. Photographs may be used as part of our marketing material, including online. Children's names will never appear alongside a photograph on any of our marketing material or other publications. Photographs with children in them will never be given to anyone and remain property of Camp Glide Ltd. Parents/carers, visitors and children are not permitted to take photographs/videos at any Camp Glide setting. If you do not wish for us to take photographs of your child please inform the management in writing before they attend (this is required in the registration form).

First aid & medication

Staff at Camp Glide's settings are trained in first aid in line with statutory requirements. Camp Glide will act in the best interest of your child should your child require first aid. Settings will be able to manage most medications with the appropriate paperwork being completed in advance of your child attending.

Service closures

In rare circumstances, we may need to close our settings. In normal circumstances you will be given two weeks notice. In extreme circumstances (i.e. issues surrounding setting safety, adverse weather etc.) in which the setting may need to close without notice, we will issue notices on our website and attempt to contact parents/carers via email. You will receive a credit for the sessions of full closure (i.e. the setting is closed to all children). No other compensation will be provided if our settings need to close.

 

Camp Glide will endeavour to swim each day at our holiday club (usually in the morning). Please be aware that in rare circumstances swimming may not take place or the session time may be moved (this may happen with late notice). We will arrange alternative activities to take place in these circumstances. No refund will be given for closure of the pool.

Credits

Any credit you are given will expire once 12 months has passed from the date it is generated. Any overpayments will automatically form a credit from the date Camp Glide receives it.

Liability

Camp Glide accepts no liability for damages resulting from the use of our service. Camp Glide does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company.