Frequently Asked Questions

Check out the answers to our FAQs below.

Can't find what you're looking for? Please contact us.

Booking Questions

How do I book?


Please first complete a registration form. Then you can head to our bookings page. Navigate through the menus to reach the sessions you need. You can add these to your basket and check out online. You will receive an email confirmation when your booking has been successfully placed. When booking a Breakfast or After School session, please note that a one-off registration fee of £15 should have been paid to benefit from the "member rate". All non-members should select the "non-member rate". We release our session dates a half term at a time. If you have subscribed for updates we'll send you an email to remind you when we have released sessions.




Is there always space at Camp Glide sessions? Is there a waiting list?


Places are given on a first come, first served basis once sessions are released. Our advice is to book as early as possible to avoid disappointment. We do occasionally fill up which means we are unable to accept more children. If more spacecs become available we will release them back onto our online system.




Can I book the odd session if I need it?


Absolutely. You can book on an ad hoc basis or block-book a half term in advance, subject to availability.




Do I have to book in advance?


Yes, and you can also book up to the last minute if you need to, subject to availability. All we ask is that you contact the club phone if you have booked less than 1 hour before the session is due to begin, i.e. after 6.30am for holiday club, or after 2pm for any after school club.




Can I cancel or make changes to my booking?


All cancellations or amendments are made manually by Camp Glide. Please email info@campglide.co.uk outlining your request. Please note that we can only offer a refund/credit or make amendments if we have been given the correct notice period--usually, this is 14 days. You can purchase extra flexibility to reduce the required notice period to 24 hours. For more information about our policies please visit our Policies Page. Unfortunately, we are unable to offer a refund or credit even if a child is not well enough to attend Camp Glide.





Who Can Attend?

My child is currently in nursery, can they attend Camp Glide?


Unfortunately, no. While we recognise that every child is unique, we are unable to accept children in nursery as we may not be able to meet the needs of children that age. Once they have started in reception they can join our settings.





Childcare Vouchers/Tax-Free Childcare

Do you accept childcare vouchers or tax-free childcare?


Yes! As a registered provider we happily accept this form of payment. Childcare vouchers are a great way for parents/carers to pay for childcare. Some employers offer the scheme under which salary is sacrificed so that it can be used tax-free on registered childcare like Camp Glide. Some people are eligible for Tax-Free Childcare and can sign up online. We are registered with most voucher providers and are happy to register with new voucher providers. All voucher providers operate differently. You will be able to search for us with most voucher providers using our Ofsted URN, setting name or postcode (below). Some voucher providers will need a unique reference--please contact us for this. Setting Name: Camp Glide Ofsted URN: EY466533 Postcode: RH2 0LR The way we will be accepting bookings via childcare vouchers/tax-free childcare has changed for bookings made after Wednesday 12th December 2018. Any parent/carer wishing to use childcare vouchers or tax-free childcare will need to request a code from us by emailing info@campglide.co.uk. Please also provide your voucher provider or TFC reference. This code will be unique to you as a parent/carer and must not be shared. You will use this code in the shopping bag just before checkout to make your bookings. The "coupon code" box is at the bottom of the screen beneath all of the items in your bag. The code will allow you to checkout without the need for a card payment. Please take note of the amount your order came to before being discounted. This is the amount you will owe to Camp Glide. If you are waiting for your code to be issued you can book and pay with a card. We will happily refund card payments once voucher or TFC payments have reached our account. Payment must be made in full within 7 days of receiving your invoice, or immediately if the first day of your booking is within 7 days. Your booking may not be honoured if payment has not been received within 7 days of your invoice, or immediately if the first day of your booking is within 7 days. Children will not be able to attend until any outstanding balance has been paid. You are obliged to pay for any booking made. Cancellation notice periods are in line with booking via other payment methods. Please see our terms and conditions page. You will be charged for any sessions you have booked even if your child does not attend unless the correct notice period is given. Please be aware that some voucher payments can take 4-5 days to reach us. Therefore, our advice is that you release funds through your scheme immediately after making your booking. Please use your order number or child’s full name as a reference. Accounts in arrears may have their code suspended, thus you will not be able to make future bookings in this way. Please note that if you are waiting for a code to make bookings via vouchers/tax-free childcare then we will accept card payments and refund this back to you once full payment for your booking has been received. Please contact us if you wish to utilise this arrangement.





What to Expect/What to Bring?

Will my children be in the same group?


They can be. At Camp Glide we believe in choice. We will offer several activities and children can choose to be together (although some activities may have age limits). Our staff will pitch activities to the children so they may choose what they are interested in doing.




What should my children bring to holiday club?


There's a handy list on each our Wray Common and Chipstead Valley Club pages.





Please note our setting addresses are listed separately on this website.

Company Address:

​Camp Glide Ltd,

Upton Hollies, The Avenue

Redhill

Surrey

RH1 5RY

Phone: 0330 113 5600

Company Number: 08497060

©2020 Camp Glide Ltd. All rights reserved.

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