Frequently Asked Questions
Q: How do I book?
A: Please first complete a registration form. Then you can head to our Bookings page. Navigate through the menus to reach the sessions you need. You can add these to your basket and check out online. You will receive an email confirmation when your booking has been successfully placed. When booking a Breakfast or After School session please note that a one off registration fee of £15 should have been paid to benefit from the "member rate". All non-members should select the "non-member rate".
We release our session dates a half term at a time. If you have subscribed for updates we'll send you an email to remind you when we release sessions.
Q: Is there always space at Camp Glide sessions and is there a waiting list?
A: Places are given on a first come first served basis once sessions are released. Our advice is to book as early as possible to avoid disappointment. We do occasionally fill up which means we are unable to accept more children. If more spacecs become available we will release them back onto our online system.
Q: Can you book the odd session if you need it?
A: Absolutely, you can book on an ad hoc basis or block book a half term in advance, subject to availability.
Q: Do I have to book in advance?
A: Yes, and you can also book up to the last minute if you need to, subject to availability. All we ask is that you contact the club phone if you have booked less than 1 hour before the session is due to begin i.e. after 6.30am for holiday club (or after 2pm for any after school club).
Q: Can I cancel or make changes to my booking?
A: All cancellations or amendments are made manually by Camp Glide. Please email outlining your request. Please note that we can only offer a refund/credit or make amendments if we have been given the correct notice period. Usually this is 14 days. You can purchase extra flexibility to reduce the required notice period to 24 hours. For more information about our policies please visit our Policies Page. Unfortunately, we are unable to offer a refund or credit even if a child is not well enough to attend Camp Glide.
Q: My child is currently in nursery, can they attend Camp Glide?
A: Unfortunately not. We recognise that every child is unique. We are unable to accept children in nursery as we may not be able to meet the needs of children that age. Once they have started in reception they can join our settings.
Q: Do you accept childcare vouchers or tax free childcare?
A: Yes! As a registered provider we happily accept this form of payment. Please visit our Childcare Vouchers / Tax Free Childcare page for more information.
Q: Will my children be in the same group?
A: They can be. At Camp Glide we believe in choice. We will offer several activities and children can choose to be together (some activities may have age limits). Our staff will pitch activities for the children they have in front of them.
Q: What should my children bring to holiday club?
A: There's a handy list right here including clothing, sun protection and food (please, no nuts)