Terms and Conditions and Policies
All policies form part of our terms and conditions:
All bookings must be made in advance and are subject to availability. Places are given to all registered children on a first come first served basis. The one off £15 registration fee must be paid to benefit from the reduced member rate for children attending Glide Rangers/Hokey Cokey. Bookings can be made up to the start of the session. Bookings made less than one hour prior to the start of the session must be accompanied by a message to the club phone to make us aware of the late booking. Bookings are non transferable, they may be transferred to siblings (proof may be required). Payment must be taken at the time of booking with the exception of childcare vouchers and year long bookings. Please see our childcare vouchers page for more information. Any child who's account is in arrears may be denied a place until all debts are settled.
Hokey Cokey Year long bookings and cancellation/amendments:
Hokey Cokey year long bookings are subject to a 6 weeks written notice cancellation policy for any cancellation, amendment, credit or refund. If you wish to pay with 10 monthly instalments please email email@example.com. We will issue you with instructions to place your booking. You will receive an invoice shortly after your booking has been made. You will be required to make payment 10 monthly payments between the 10th and 15th of each month (August - May). The amount we require each month will be notified to you on your invoice. Failure to make these monthly payments will result in your booking being cancelled and no refund being offered.
Refunds and cancellations/amendments:
If you wish to cancel or make an amendment to a booking please let us know via email. Due to staff and resources already being in place, refunds or credits for any booking cancellations or amendments will only be given if a minimum of 14 days notice is given in writing (preferably via email to firstname.lastname@example.org). Amendments to bookings or Credits can only be used towards sessions where space is available. If a child is due to attend one of our settings and is no longer going to attend, parents/carers must inform the particular setting in advance (via email, text, phone).
If you have purchased the option for late cancellation the same policy will apply with a minimum of 24 hours notice given in writing. If you exercise your cancellation you cannot book at a lower price for the session's cancelled for the following 14 days.
Camp Glide strongly encourages having a support network in case parents/carers are unable to collect their children on time. If you are unable to collect on time for any reason parents/carers must inform the particular setting via a phone call. The following late collection fees will apply:
£5 for the first 5 mins
£20 for the first 15 mins
£20 for every lot of 15 mins thereafter. Charge begins at each 15 min period.
Persistent offenders may be denied a place at our settings. A 50% reduction in late collection fees, for collections less than 15 mins late, will apply in instances when the Camp Glide management has been informed by phone before 6pm on the day.
We require certain information about your child and parents/carers in order for your child to attend. You can provide this information on the registration form on our website. Camp Glide is dedicated to keeping this information safe. If you no longer wish to use Camp Glide you can request that we delete certain information we hold more information on this is available in our data policy. Parents/Carers of children attending any of our settings consent to information sharing between our settings and your child's respective school.
Photography at Camp Glide and Glide Rangers
Children attending Camp Glide, Glide Rangers, Trinity Oaks, Merstham Primary or Hokey Cokey may be photographed by our trained staff. Photographs may be used as part of our marketing material including online. Children's names will never appear alongside a photograph on any of our marketing material or other publications. Photographs with children in them will never be given to anyone and remain property of Camp Glide ltd. Parents/carers, visitors and children are not permitted to take photographs/videos at any Camp Glide setting. If you do not wish for us to take photographs of your child please inform the management in writing before they attend (this is required in the registration form).
First Aid and Medication
Staff at Camp Glide's settings will be trained in first aid in line with statutory requirements. Camp Glide will act in the best interest of your child should your child require first aid. Settings will be able to manage most medications with the appropriate paperwork being completed in advance of your child attending.
In rare circumstances we may need to close our settings. In normal circumstances you will be given two weeks notice. In extreme circumstances (i.e. issues surrounding setting safety, adverse weather etc.) The setting may need to close without notice, we will issue notices on our website and attempt to contact parents/carers via email. You will be receive a credit for the sessions of closure. No other compensation will be provided if our settings need to close.
We aim to swim each morning at our holiday club. Please be aware that in rare circumstances swimming may not take place or the session time may be moved (this may happen with late notice). We will arrange alternative activities to take place in these circumstances. No refund will be given for closure of the pool.
Any credit you are given will expire once 12 months has passed from the date it is generated. Any over payments will automatically form a credit from the date Camp Glide receives it.